We got Outstanding — here is what I think made the difference

We received our Outstanding rating last month (our first time) after two consecutive Good ratings. I want to share what changed. Three things made the difference: (1) We built a living evidence folder updated monthly by the whole team, not just scrambled before inspection. (2) Every staff member — including part-time receptionists — could speak confidently about their role in each of the five KLOEs. (3) Our Partners were much more visible and articulate about the Well-Led domain this time. Happy to answer questions.