Grievance Procedure Template

## GP Practice Grievance Procedure

### Purpose

This procedure provides a fair and consistent mechanism for employees of [Practice Name] to raise workplace concerns.

### Informal Resolution

Employees should first attempt to resolve issues informally by speaking with their line manager. Managers should respond within 5 working days.

### Formal Grievance

If informal resolution fails, the employee submits a written grievance to the Practice Manager (or GP Partner if the grievance concerns the PM).

**Stage 1 — Hearing:**

- Minimum 5 working days written notice

- Employee has right to be accompanied

- Manager investigates and provides written outcome within 10 working days

**Stage 2 — Appeal:**

- Employee may appeal within 5 working days of Stage 1 outcome

- Appeal heard by a more senior person not involved in Stage 1

- Final written decision issued within 10 working days

### Special Circumstances

- Grievances involving discrimination, harassment, or whistleblowing require immediate escalation to a GP Partner and HR advisor

- Collective grievances (raised by multiple employees) follow the same procedure

### Record Keeping

All grievance documentation must be kept confidential and retained for 6 years. Do not place on the employee's personnel file without their consent.