Grievance Procedure Template

## GP Practice Grievance Procedure

### Raising a Grievance

Any employee may raise a formal grievance in writing to the Practice Manager (or a Partner if the grievance is about the PM).

### Informal Resolution

Before formal proceedings, encourage a conversation between the employee and their line manager. Document the outcome.

### Formal Process

1. Employee submits written grievance

2. Practice acknowledges within 5 working days

3. Hearing arranged — employee has right to be accompanied

4. Written outcome within 5 working days of hearing

5. Right to appeal within 10 working days

### Appeals

Heard by a senior/independent person not involved in the original decision.

**Note:** Grievances about discrimination or whistleblowing have additional legal protections — seek HR advice immediately.