Interview Questions Guide — Practice Manager Roles

## Practice Manager Interview Preparation Guide

### Common Competency Areas

**Leadership & Management**

- "Describe a time you led a significant change in your practice. What was the outcome?"

- "How do you manage underperformance in your team?"

**CQC & Compliance**

- "What does Good look like under the Well-Led KLOE?"

- "Walk me through how you would prepare a practice for a CQC inspection."

**NHS Finance**

- "How do you monitor QOF achievement throughout the year?"

- "Describe your experience of managing Enhanced Services contracts."

**HR**

- "Describe how you would manage a long-term sickness absence situation."

- "What process would you follow for a disciplinary matter?"

**Digital & IT**

- "What experience do you have with clinical systems (EMIS/SystmOne)?"

**Scenario Questions**

- "A GP Partner has raised a concern about a member of staff. How would you handle this?"

- "The practice has received a formal CQC complaint. What are your first steps?"

**Questions to Ask**

- "What are the main priorities for this role in the first 6 months?"

- "How would you describe the Partnership dynamic here?"

- "What is the practice's biggest operational challenge right now?"