Practice Manager Induction Pack

## New Practice Manager Induction Guide

### Your First 30 Days: Listen and Learn

**Week 1 — Foundation**

- Meet every member of staff individually (15-minute informal conversations)

- Shadow reception, admin, and clinical support workflows

- Review the last CQC inspection report

- Read your NHS contract (GMS/PMS/APMS)

- Understand the payroll and HR cycle

**Week 2–3 — Systems and Finance**

- Review last 12 months' management accounts

- Understand QOF status and trajectory

- Audit HR files: DBS checks, appraisal dates, mandatory training compliance

- Review complaints log and SEA register

**Week 4 — Stakeholders**

- Attend your first Partners meeting — observe, don't lead yet

- Contact your ICB Primary Care Manager to introduce yourself

- Identify your PCN Clinical Director and PCN Manager

### Days 31–60: Prioritise and Plan

- Identify the top 3 operational risks

- Agree priorities with Partners in writing

- Review any upcoming CQC action plans or contract milestones

### Days 61–90: Lead and Deliver

- Present your 90-day findings and proposed action plan to Partners

- Begin addressing your top-priority areas

- Set a regular 1:1 schedule with each GP Partner

### Key People to Know

- Your ICB Primary Care Relationship Manager

- NHS Property Services (if applicable for premises)

- Local LMC (Local Medical Committee) — invaluable support resource

- Your HR advisor or employment law helpline