Online Triage Implementation — From Chaos to Control
How to implement an effective online triage system that works for patients, GPs, and your team. With case studies from practices that have made the transition.
Online triage is now expected — but poorly implemented triage creates as many problems as it solves. This session covers the full implementation journey.
Session content:
- Choosing the right triage tool for your practice (Accurx, Klinik, eConsult compared)
- Getting GP partner buy-in before you start
- Patient communications that actually work
- Training your reception team for the new world
- Managing the transition period without meltdown
- Measuring success: what metrics to track in the first 3 months
- Real case study: one practice's 6-month journey
What you'll take away
- Practical, immediately applicable knowledge for your GP practice
- Answers to your questions from experienced practitioners
- A downloadable resource pack to refer back to
- 1.5 CPD hours for your portfolio
About the speaker
Marcus Webb
Digital Lead for a 12-practice PCN. Led the digital transformation of 4 practices to full online triage. Former GP receptionist and practice manager.